Refund policy

Return & Refund Policy

We have a 14-day return policy for refunds and a 28-day window for exchanges, which means you have 14 days after receiving your item to request a refund, or 28 days to request an exchange.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at whenshemovesinfo@gmail.com.

Please note that customers are responsible for return shipping costs, and returns should be sent to the following address:

📦 This will be provided via email.

You can always contact us for any return questions at whenshemovesinfo@gmail.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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Exchanges

You may request an exchange within 28 days of receiving your order.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at whenshemovesinfo@gmail.com.